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1730 Elton Road, Suite 11, Silver Spring, MD 20903

Phone: 301-439-4301Toll Free: 800-365-6205

Understanding Your Bill


Who is BDL and why did I receive a bill?

Answer: BDL is the laboratory recently used by your physician who removed a sample of tissue (biopsy) or a lesion (excision) for pathology examination as part of your care. The bill you received is a separate bill for the technical and professional components of that testing performed in our lab. We invite you to view the journey that your biopsy takes through our laboratory process.

I have a question that was not answered on this website. Whom do I talk to?

Answer: We understand that medical insurance coverage issues can be very complicated. Please give us a call at (301) 439-4303 or toll-free (800) 967-8965, and one of our billing specialists will be glad to assist you with any questions or concerns you may have.

What are your hours of operation for billing/customer service?

Answer: BDL’s customer service team is available to assist you, Monday through Friday, 8:00 am to 4:00 pm EST.

What methods of payments are accepted by BDL?

Answer: BDL takes personal checks, credit card payments or money orders as indicated below:

Payments by mail:

There is a pink envelope enclosed with your statement or letter, which can be used to send any payment or additional information. Please address any checks or money orders to BDL and include your account number in the memo section of your check or money order. This will ensure that the payment is posted to the correct account. (Mail payments to: Bethesda Dermatopathology Laboratory (BDL), 1730 Elton Road, Suite 11, Silver Spring, MD 20903)

Payment by phone:

You can call our customer service team at 301-439-4303 to discuss your bill and make a credit card payment over the phone. Your payment will be processed and applied to your account in 24-48 hours.

Payment on the website:

You can make a payment directly through our website, at www.bdlab.com , select “pay your bill.” Online payments are secured and processed through Authorize.net. Payments will be processed and applied to your account in 24-48 hours.

Why do I need to provide insurance information for services that were performed by BDL?

Answer: Since BDL does not keep a file for individual patients, each specimen is treated as a new bill. If you receive a statement that shows no response from your insurance company, please complete the back portion of the statement with your complete insurance information and return it via mail or fax at 301-439-4340.

Why am I being billed if I have Insurance?

Answer: According to your insurance carrier, the insurance information we have been provided does not match their database. You can correct this problem by:

(1) Mailing or faxing us the front and back of your insurance card and the front of your statement; or
(2) Completing the insurance information sections on the back of your statement and mailing or faxing both the front and back of the statement to this office.

Why am I billed if I have secondary Insurance?

Answer: BDL will bill any other insurance coverage you have. If you receive a bill and it shows no response from your secondary insurance, please fill out the back part of your billing statement under “Secondary Insurance Co.” and return it to us via mail or fax.

Why am I billed for a deductible amount?

Answer: The deductible is an amount that your insurance plan requires you to pay out of pocket each year before they will begin to cover any of your medical expenses. If you have any questions about your deductible, please contact your insurance company directly.

Why am I billed for co-insurance?

Answer: Co-insurance is an amount that your insurance company says you are responsible to pay “out-of-pocket.” For example, some insurance companies will pay an 80% rate for any in-network medical services but the remaining 20% is the patient’s responsibility to pay to the provider of services.

Why am I billed for co-pay when I paid at the doctor’s office?

Answer: Co-payments typically cover physician office visits only. Any patient responsibility, typically deductible and/or coinsurance, based on your agreement with your health plan, is billed to you once your insurance has processed your claim. This will reflect on your bill as well as your Explanation of Benefits (EOB) from your insurance.

Does BDL have any arrangements for patients experiencing financial hardship?

Answer: BDL has various payment arrangements, such as discounts and payment plan options available for patients experiencing financial hardship. BDL honors any direct letter from County or State explaining the reason for the hardship.

Will BDL provide a discount if I do not have insurance?

Answer: BDL has various payment arrangements available for patients with no insurance, or whose insurance may not cover the tests performed. For more information, please call our customer service department at 301-439-4303 from 8 am to 4 pm (Monday to Friday) to speak with any of our billing specialists.

Why did I receive a REFUND?

Answer: Refunds made to your attention may result from the following areas:

(1) Overpayment
(2) Duplicate payment received, or
(3) Additional payment made by your insurance company.

If you are due a refund for any of the reasons mentioned above, BDL will issue a refund by mailing a check to your address or by crediting the refund to the original credit card used to make the initial payment.


Suggestions/Comments

Testimonials

I am so glad to have BDL to read my dermatopathology. The doctors I work with all are interested in the cases and the patients and take a... read more

Gayle Masri-Fridling, MD, Vienna, VA

Accuracy of diagnosis, timely reporting and easy accessibility to physicians and staff has been our consistent experience with Bethesda Dermatopathology Laboratory (BDL) over the last 20 years. We... read more

Peninsula Dermatology Associates, Salisbury, MD
Howard C. Hines M.D.
Luette Spitzer Semmes M.D.
Elizabeth M. Burke M.D.

The Dermatopathologists at BDL are easy to reach. They give me their time to discuss concerns about patient cases. They often have a perspective or consideration to add... read more

Cecilia Ross, PA-C “, Forefront Dermatology, Vienna, VA

Dr. Bravo has been reading the skin biopsies of my patients, my family and myself for the last 20 years. I literally trust her with my life! She... read more

Diane J. Orlinsky, M.D., F.A.A.D., Towson, MD